Billing & Subscription Help
Everything you need to know about Notely's billing system, subscription plans, and payment processing
Free Plan
$0/month
• 10 minutes per month
• Basic transcription
• AI summaries
• Email support
Perfect for trying out Notely
Premium Plan
$19.99/month
• 300 minutes per month
• Priority processing
• Advanced AI features
• Priority support
Most popular choice
Enterprise Plan
$49.99/month
• Unlimited minutes
• Team management
• API access
• Dedicated support
For teams & organizations
Flexible Upgrades
You can upgrade or downgrade your plan at any time. Changes take effect immediately, and you only pay for what you use.
Monthly Billing
• Billing occurs on the same date each month
• Minutes reset at the beginning of each billing cycle
• Unused minutes do not carry over
• New subscriptions start immediately
• Pro-rated billing for mid-cycle changes
Usage Tracking
• Real-time usage monitoring
• Track minutes used vs. available
• Usage history and analytics
• Email notifications when approaching limits
• Automatic processing stops at limit
Pro Tip
Monitor your usage in the Membership section to avoid hitting limits unexpectedly. You can upgrade anytime if you need more minutes.
Accepted Payment Methods
• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Digital wallets (Apple Pay, Google Pay)
• Bank transfers (Enterprise plans)
• International cards accepted
Security & Compliance
• Stripe-powered secure payment processing
• PCI DSS Level 1 compliance
• 256-bit SSL encryption
• No credit card data stored on our servers
• SOC 2 Type II certified
Stripe Security
We use Stripe, a world-leading payment processor trusted by millions of businesses worldwide. Your payment information is always secure.
Payment Declined
Your payment was declined by your bank or card issuer.
Solutions:
• Check your card details are correct
• Ensure sufficient funds are available
• Contact your bank to authorize the charge
• Try a different payment method
Unexpected Charges
You see charges you don't recognize or expect.
Solutions:
• Check your billing history in your account
• Verify subscription plan changes
• Review usage minutes and overages
• Contact support for clarification
Subscription Not Working
Your subscription features aren't working despite payment.
Solutions:
• Check your account status
• Verify payment was processed
• Clear browser cache and cookies
• Contact support immediately
Refund Policy
• 7-day money-back guarantee for new subscribers
• Full refund for technical issues we can't resolve
• Pro-rated refunds for mid-cycle cancellations
• Account credits for service failures
• No refunds for excessive usage or abuse
Dispute Resolution
• Contact our support team first
• Provide detailed information about the issue
• We'll work to resolve within 48 hours
• Escalation to management if needed
• Stripe dispute handling for payment issues
Important Note
Always contact our support team before initiating a chargeback or dispute with your bank. We're committed to resolving issues quickly and fairly.
Updating Payment Info
• Go to Account Settings → Billing
• Click "Update Payment Method"
• Enter new card information
• Verify with your bank if required
• Old payment method is automatically replaced
Cancellation Process
• Access Account Settings → Subscription
• Click "Cancel Subscription"
• Choose cancellation reason (optional)
• Confirm cancellation
• Service continues until end of billing period
Easy Management
All billing and subscription management can be done directly from your account dashboard. No need to call or email for basic changes.