Terms of Service
Last updated: December 9, 2025
Please read these terms carefully before using Notely:
⚠️ For Free Tier Users:
- Service is provided "AS IS" with NO guarantees of accuracy, availability, or quality
- We assume NO liability for data loss, service interruptions, or transcription errors
- Support provided on best-effort basis only with no guaranteed response times
- We may terminate or restrict free accounts at any time without notice
For guaranteed service levels, support, and liability protection, please upgrade to a paid plan.
Welcome to Notely ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our audio transcription and AI summarization services. By using our services, you agree to be bound by these Terms.
Notely provides AI-powered audio transcription, summarization, and study tools designed to help students, professionals, and researchers convert audio content into searchable, organized text and summaries.
By Using Our Service, You Agree to These Terms
If you do not agree to these terms, please discontinue use of Notely immediately. Continued use constitutes acceptance of all terms, including limitations of liability and disclaimers for free tier users.
Our services include:
- Audio file transcription using advanced AI technology
- AI-generated summaries and key point extraction
- Multiple export formats (PDF, Word, Text)
- Cloud storage and organization of your content
- Search and filtering capabilities
- User dashboard and analytics
IMPORTANT NOTICE FOR FREE TIER USERS
THE FREE TIER SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OR GUARANTEES OF ANY KIND.
By using our free tier service, you acknowledge and agree that we make no representations or warranties regarding the accuracy, reliability, availability, or quality of the service. We provide the free tier as a courtesy to allow users to test our platform with limited functionality.
Limitation of Liability for Free Tier Users:
- NO GUARANTEE OF SERVICE AVAILABILITY - The free tier may be suspended, discontinued, or become unavailable at any time without notice
- NO GUARANTEE OF ACCURACY - Transcriptions and AI-generated content may contain errors, inaccuracies, or omissions
- NO LIABILITY FOR DATA LOSS - We are not responsible for any loss of data, recordings, or content stored in free tier accounts
- NO LIABILITY FOR SERVICE INTERRUPTIONS - We are not liable for any downtime, service interruptions, or technical failures
- NO LIABILITY FOR ERRORS - We assume no responsibility for any damages, losses, or consequences arising from errors in transcription or AI processing
- RIGHT TO TERMINATE - We reserve the right to terminate or restrict free tier accounts at our sole discretion
- NO SUPPORT GUARANTEES - Free tier users are not entitled to priority support or guaranteed response times
Best Effort Support Only:
While we will make reasonable efforts to resolve issues reported by free tier users, we provide no guarantees regarding resolution times or outcomes. Support is provided on a best-effort basis with no service level agreements (SLA).
BY USING THE FREE TIER, YOU EXPRESSLY WAIVE ANY CLAIMS AGAINST NOTELY FOR SERVICE QUALITY, AVAILABILITY, OR ACCURACY. FOR GUARANTEED SERVICE LEVELS AND SUPPORT, PLEASE UPGRADE TO A PAID SUBSCRIPTION PLAN.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- SERVICE PROVIDED "AS IS" - All services are provided without warranties of any kind, express or implied
- NO WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, OR NON-INFRINGEMENT
- NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES - Including but not limited to loss of profits, data, use, goodwill, or other intangible losses
- MAXIMUM LIABILITY LIMITED - Our total liability for any claims shall not exceed the amount you paid us in the 12 months preceding the claim (or $100 for free users)
- USER RESPONSIBLE FOR BACKUPS - You are solely responsible for maintaining backups of your content
- AI RESULTS NOT GUARANTEED - Transcription and AI-generated content accuracy cannot be guaranteed and should be independently verified for critical uses
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.
We offer various subscription plans with different features and usage limits. All prices are listed in USD and are subject to change with 30 days' notice.
Current Plans:
- Free Plan: 10 minutes per month at no cost
- Premium Plan: 300 minutes per month for $19.99/month
- Enterprise Plan: 900 minutes per month for $49.99/month
Billing occurs monthly on the anniversary of your subscription start date. Unused minutes do not roll over to the next month.
You may cancel your subscription at any time through your account dashboard or by contacting our support team.
Important:
- Cancellations take effect at the end of your current billing period
- No refunds are provided for partial months
- You retain access to your account and data until the end of your billing period
- After cancellation, your account will revert to the Free plan with limited features
We strive to provide excellent service. If you're not satisfied, we're here to help resolve any issues.
Refund Policy:
- Free plan users are not eligible for refunds
- Paid subscribers may request a refund within 7 days of their first payment
- Refunds are processed within 5-10 business days
- Technical issues will be resolved promptly, and billing adjustments may be provided
Dispute Resolution:
- Contact our support team first to resolve any issues
- We aim to respond to all inquiries within 24 hours
- If disputes cannot be resolved, we may offer account credits or partial refunds
- For billing disputes, contact Stripe support directly
Since we provide digital services, traditional returns are not applicable. However, we have policies in place to ensure customer satisfaction.
Digital Service Policy:
- No physical goods are sold, so no returns are needed
- If you're unsatisfied with transcription quality, we'll re-process your audio
- Technical issues are resolved free of charge
- Account credits may be provided for service failures
Users must comply with all applicable laws and regulations when using our services.
Prohibited Uses:
- Uploading copyrighted material without permission
- Processing illegal or harmful content
- Violating intellectual property rights
- Using services for illegal activities
- Attempting to reverse engineer our technology
Export Restrictions:
- Services may not be available in all countries
- Users must comply with local data protection laws
- Some features may be restricted based on location
- We reserve the right to restrict access in certain regions
From time to time, we may offer promotional deals, discounts, or special offers.
Promotion Terms:
- Promotional codes must be applied at checkout
- Offers cannot be combined with other promotions
- Promotional pricing is valid for the specified duration only
- We reserve the right to modify or cancel promotions at any time
- Free trial periods are limited to new users only
For questions about these Terms of Service, please contact us:
Email: legal@notely-ai.com
Address: 629-9009 Cornerstone Mews, Burnaby, CA V5A0B9, Canada
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM PST
We may update these Terms of Service from time to time. We will notify users of any material changes via email or through our website. Continued use of our services after changes become effective constitutes acceptance of the new terms.
For questions or concerns about these terms, please contact our legal team atlegal@notely-ai.com